Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. In this role, you will connect your customer service and sales skills to assist customers in understanding their insurance needs and selecting the right products while working remotely.

Responsibilities:

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

Requirements:

• Bilingual in English and Spanish
• Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
• High speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience with strong customer service skills (empathy, compassion, listening)
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote