Virtual Customer Service Representative - Entry-Level

AO Globe Life is expanding its fully remote team and seeking experienced, people-focused professionals who want to bring their leadership mindset and client service experience into a mission-driven organization. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs and support them throughout the enrollment process while contributing to a collaborative and growth-focused team environment.

Responsibilities:

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Guide individuals and families through available benefit options
• Support clients through the enrollment process and follow-up communication
• Maintain accurate and organized digital client records
• Provide professional, client-focused service throughout the client experience
• Participate in mentorship programs, team development sessions, and training calls
• Collaborate with colleagues to share best practices and support team performance

Requirements:

• Strong communication and relationship-building skills
• Experience in leadership, client service, consulting, or operations roles
• High levels of organization and accountability in a remote work environment
• Confidence using video conferencing platforms and digital tools
• A service-focused mindset and desire to help others
• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a functioning webcam
• Experience in customer service, consulting, leadership, operations, or client management