Customer Service Representative - Baton Rouge

Window World is America's Largest Replacement Window Company, and they are seeking a friendly and dependable Part-Time Remote Customer Service Representative to support their Baton Rouge team. The role involves assisting customers with inquiries, scheduling appointments, and ensuring outstanding service while maintaining accurate records and supporting communication initiatives.

Responsibilities:

• Provide exceptional customer service through phone, email, text messaging, and online chat
• Answer customer questions regarding products, services, appointments, and company policies
• Schedule appointments for estimates, installations, service calls, and other related services
• Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate
• Maintain accurate customer records and document all customer interactions
• Process customer payments and update customer account information
• Support outbound customer communication initiatives and follow-up programs
• Work closely with internal departments to ensure timely issue resolution
• Identify opportunities to improve customer satisfaction and internal processes
• Meet departmental performance goals, including quality, productivity, and customer satisfaction
• Assist with training and onboarding new team members when assigned
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent required
• At least one year of customer service or call center experience
• Excellent verbal and written communication skills
• Strong problem-solving and active listening abilities
• Proficiency with Microsoft Office and the ability to learn new software quickly
• Accurate data entry and typing skills
• Ability to work independently while maintaining strong communication with the team
• Reliable internet connection and a dedicated, professional workspace free from distractions
• Positive attitude, dependable work ethic, and a passion for providing outstanding customer service
• Two or more years of customer service or call center experience