Customer Service Specialist

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. As a Customer Sales & Service Consultant, you will support customers through inbound calls, balancing service excellence with sales opportunities.

Responsibilities:

• Answering customer inquiries related to billing, accounts, and services
• Identifying customer needs and recommending products, services, and promotions
• Assisting customers with upgrades and plan changes
• Resolving concerns efficiently while delivering a positive customer experience
• Meeting individual sales and performance targets
• Using multiple systems and tools to document interactions accurately

Requirements:

• Strong communication and active listening skills
• A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate
• Comfort handling both service-related and sales-focused conversations
• Ability to meet performance metrics in a high-volume call center environment
• Basic computer proficiency and the ability to navigate multiple systems
• Reliability, professionalism, and a positive attitude
• Flexibility to work scheduled shifts, including evenings and weekends
• High School diploma or equivalent
• Previous experience in customer service, sales, retail, or call center environments is an asset
• New to the field? We welcome motivated candidates with strong transferable skills