Customer Service Representative (CSR)

Blue Valley Heating, Cooling & Plumbing is a local, family-oriented company built on trust and teamwork. They are seeking a Customer Service Representative to manage incoming calls, handle customer service inquiries, and generate sales leads while providing exceptional customer service.

Responsibilities:

• Answer calls from customers looking to setup service jobs
• Set up new customer accounts & locations
• Verify existing customer account and location information and make updates as necessary
• New accounts and existing require the following: Correct mailing and location address's, Contact phone numbers & email address', Proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
• Take accurate and detailed job scheduling information to book unassigned jobs
• Work closely with DSR in order to provide any missing details on booked jobs
• Work with DST to handle customer inquiries regarding scheduling
• Perform other duties as assigned and as time allows

Requirements:

• High school degree or equivalent
• Must have exceptional customer service skills
• Minimum two years Customer Service experience
• Aptitude in computer applications and networks
• Ability to type a minimum of 55 wpm
• Ability to perform and prioritize multiple tasks
• Detail oriented
• Tact and patience in dealing with various personalities and sensitive issues
• Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability
• Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public