Principal Platform Engineer, DevOps/Developer Experience

Teladoc Health is transforming how better health happens through virtual care and a high-performance, innovative culture. The Principal Platform Engineer will lead platform delivery, establish engineering standards, build reusable cloud-native capabilities, and improve reliability and developer productivity. The role also involves mentoring senior engineers, leading cross-functional initiatives, and participating in on-call operations.

Responsibilities:

• Lead the highest-priority initiatives: clarify approach, resolve ambiguity, and deliver high-quality results with pragmatic trade-offs
• Reduce cross-team friction by defining clear interfaces, breaking work into deliverable increments, and enabling parallel work through strong architectural boundaries
• Establish and model engineering best practices: design docs/RFCs, architecture reviews, code review discipline, and effective automated testing
• Promote API-first, “platform as a product” practices: consistent platform interfaces that reduce bespoke integrations and siloed solutions
• Create reusable platform capabilities (templates, modules, golden paths) that reduce reinvention and speed up delivery for teams
• Identify and implement automation (including agentic/AI-enabled workflows) that improves operational and delivery efficiency
• Lead cross-cutting improvements that enhance stability and reduce toil: observability standards, alert hygiene, incident learning loops, and resilience patterns
• Partner with operations and platform stakeholders to measurably improve reliability and reduce operational drag on delivery teams
• Coach senior and staff engineers by pairing on real work, running reviews, and teaching pragmatic system-level thinking
• Model technical leadership, collaboration, and accountability without formal people management responsibility
• Participate in the on-call rotation and contribute to service restoration, root-cause learning, and prevention

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• 12+ years building, automating, and operating cloud-native platforms, infrastructure, and software delivery systems at scale
• Experience applying full SDLC practices (design, build, test, deploy, operate) to platform and infrastructure work, treating platform capabilities as production-grade software
• Experience leading large-scale, cross-functional technical initiatives with measurable business and engineering outcomes
• 8+ years designing and operating microservices-based systems, including API design and versioning, authentication and authorization frameworks (e.g., OAuth, OIDC, IAM), and Infrastructure-as-Code (e.g., Terraform, Pulumi, or cloud-native tooling)
• 5+ years of hands-on experience in at least three of the following: Kubernetes and container orchestration; public cloud infrastructure (any major provider); CI/CD and deployment automation; Infrastructure-as-Code and configuration management; production operations and reliability tooling
• Ownership of production systems supporting business-critical workloads, including incident response, post-incident reviews, and reliability improvements at scale
• Experience implementing automated testing for platform capabilities: integration testing, contract testing, infrastructure validation, and deployment quality controls
• Hands-on experience with AWS and/or Azure, including their native tooling (e.g., CloudFormation, ARM/Bicep, IAM/Entra ID)
• Developer-experience mindset: platform capabilities designed for usability, clear APIs, documentation, automation, and adoption across engineering teams
• Comfortable navigating ambiguity, defining problem spaces, and building clarity and alignment across distributed teams without formal authority
• Strong written and verbal communication, translating complex technical concepts for engineering, product, and executive audiences
• Experience building internal platforms or self-service capabilities that measurably improve developer experience, delivery throughput, or operational efficiency
• Track record in observability (metrics, logs, traces), incident management, performance optimization, and resilience in high-scale production environments
• Experience in regulated industries such as healthcare or fintech, including compliance-driven architecture and security considerations; familiarity with healthcare data standards (e.g., FHIR, HL7) is a plus