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Customer Service Executive - IRAQ
Baghdad, Baghdad, Iraq
Full Time
2 weeks ago
Key skills
CRMCommunicationSales
About this role
Job Title: Customer Service Executive
Location:
Iraq
Industry:
Real Estate
Job Summary
We are looking for a dedicated and customer-oriented
Customer Service Executive
to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.
Key Responsibilities
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Handle inbound and outbound customer calls, emails, and walk-in inquiries
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Provide accurate information about properties, pricing, availability, and processes
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Register leads and update customer information in the CRM system
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Coordinate property viewings and follow up with clients
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Resolve customer complaints professionally and escalate complex issues when required
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Maintain proper records of customer interactions and feedback
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Support sales, leasing, and property management teams with customer coordination
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Ensure excellent customer experience before and after sales/lease
Requirements
Requirements & Qualifications
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Bachelor’s degree or Diploma (preferred)
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1–3 years of experience in customer service (real estate experience is an advantage)
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Strong communication skills in Arabic (English is a plus)
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Good interpersonal and problem-solving skills
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Basic computer skills (MS Office, CRM systems)
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Ability to work under pressure and meet service standards