Salesforce Business Analyst
Boston, New York, United States of America
Contract
2 weeks ago
Key skills
SalesforceJiraAgileCommunication
About this role
Role: Salesforce BA
Long-term in Boston - hybrid (MA locals required)
Contract-W2
Required Qualifications
- Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
- 7+ years of experience as a Business Analyst, preferably in government or public sector IT
- Hands-on experience with Salesforce (configuration, reporting, workflows)
- Strong understanding of business process analysis and documentation
- Experience working in Agile or hybrid project environments
- Excellent communication skills, especially with non-technical stakeholders
Preferred Qualifications
- Salesforce certifications (e.g., Administrator, Business Analyst)
- Experience with government systems, public sector data, or transportation-related services
- Familiarity with tools such as:
- ADO
- Jira
- Knowledge of integrations (APIs, middleware) and data governance practices
- Experience supporting accessibility compliance and public-facing applications
Key Competencies
- Public sector awareness and accountability
- Stakeholder engagement across diverse departments
- Process improvement and service optimization
- Data analysis and reporting
- Regulatory and compliance sensitivity
- Clear documentation and communication