Key skills
SalesforceCRMJiraCommunication
About this role
Role: Help Desk Support II
Location: Remote
Duration: Long Term
Required:
Three years (minimum) demonstrated knowledge of and experience using: Microsoft Word, Excel, Google Suite
Excellent analytical and troubleshooting skills
Ability to work both independently and as part of a team
Excellent verbal and written communication skills
Accurate, thorough, and detail-oriented
Efficient with time-sensitive projects
Preferred: Three years experience with using Salesforce Customer Resource Management (CRM) and Jira
Preferred: Functional understanding of the CHATS application
Preferred: Current Salesforce Administrator Certification in progress