Senior Customer Success Manager | Remote | NantHealth

NantHealth is a technology company that simplifies healthcare by managing data and decisions to enhance patient care. The Senior Customer Success Manager will serve as a trusted advisor to clients, driving product adoption and ensuring clients realize value from NantHealth solutions.

Responsibilities:

• Own and manage a portfolio of strategic health plan and provider accounts, serving as the primary relationship holder and client advocate
• Drive client onboarding, adoption, and engagement across Health IT platforms including prior authorization, clinical decision support, and provider connectivity solutions
• Conduct regular executive business reviews, proactively identifying risks, opportunities, and expansion potential
• Partner with Account Management on contract renewals and upsell initiatives, ensuring retention and revenue growth within your account base
• Collaborate with Product, Implementation, and Clinical teams to escalate client feedback and influence the product roadmap
• Monitor account health metrics and usage data to develop targeted success plans for at-risk accounts
• Navigate complex stakeholder environments, including C-suite, clinical, and IT leadership within client organizations
• Support compliance and regulatory discussions related to HIPAA, CMS mandates, and interoperability standards as relevant to client needs

Requirements:

• Bachelor's degree from an accredited university (commensurate experience may be considered in lieu of a degree)
• 5+ years of customer success, account management, or client services experience in a Healthcare IT or health plan environment
• Demonstrated track record of managing complex, multi-stakeholder enterprise accounts
• Deep understanding of healthcare workflows including prior authorization, claims, provider networks, or clinical operations
• Strong executive presence with the ability to present and build relationships
• Excellent written and verbal communication skills with a consultative approach to client engagement
• Experience with prior authorization platforms, oncology pathways, or value-based care programs
• Familiarity with HIPAA compliance requirements and healthcare data privacy considerations
• Background working with payers, ACOs, or integrated delivery networks (IDNs)