ServiceNow Project Manager | Remote role | USC Only |

Xlysi LLC is seeking an experienced ServiceNow Project Manager to lead end-to-end ServiceNow implementation and enhancement projects. The role involves managing project scope, timelines, budgets, and stakeholder communication to ensure successful delivery aligned with business objectives and IT governance standards.

Responsibilities:

• Lead end-to-end ServiceNow projects (implementation, upgrades, enhancements)
• Define project scope, timelines, deliverables, and success metrics
• Manage project plans, budgets, resources, and schedules
• Coordinate with cross-functional teams (developers, architects, QA, business stakeholders)
• Drive Agile/Scrum ceremonies – sprint planning, stand-ups, retrospectives
• Track project progress, KPIs, risks, and issues; provide regular status updates
• Ensure delivery within scope, timeline, budget, and quality standards
• Manage stakeholder expectations and client communication
• Oversee release management, change management, and governance processes
• Identify risks and implement mitigation strategies proactively
• Support roadmap planning and continuous improvement initiatives

Requirements:

• 5+ years of IT Project Management experience
• Hands-on experience managing ServiceNow projects (ITSM, ITOM, HRSD, CMDB, etc.)
• Strong knowledge of Agile/Scrum and/or Waterfall methodologies
• Experience with project planning tools (JIRA, MS Project, etc.)
• Strong stakeholder management and communication skills
• Ability to manage multiple projects and cross-functional teams
• ServiceNow certifications (CSA, CIS, etc.)
• PMP / PRINCE2 / Certified Scrum Master (CSM)
• Experience in enterprise-level ServiceNow implementations
• Knowledge of ITIL framework