Director, Marketing Program Management & Operations

H&R Block is a company dedicated to solving problems for people and enhancing their financial lives. They are seeking a Director of Marketing Program Management & Operations to lead program management for major marketing initiatives, ensuring efficient execution and high-impact work delivery across the marketing organization.

Responsibilities:

• Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
• Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
• Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
• Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
• Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
• Oversee marketing work management tools and operational processes that support planning, execution, and tracking
• Develop and maintain standardized process documentation and operating playbooks
• Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
• Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
• Lead, coach, and develop program management and operations talent

Requirements:

• Bachelor's degree or equivalent experience
• 10+ years of experience in marketing operations, program management, or large‑scale project management
• Proven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependencies
• Strong understanding of intake management, workflow design, and prioritization processes
• Experience working with marketing work management or workflow tools
• Strong communication and stakeholder management skills, with the ability to influence without direct authority
• Experience leading teams or managing experienced individual contributors
• Experience in a centralized Marketing Operations or PMO‑style function
• Experience supporting multi‑business‑unit or matrixed organizations
• Change leadership experience driving new processes, tools, or ways of working