Lead Product Designer

PatientPoint is a leading digital health company focused on transforming the healthcare experience. They are seeking a Lead Product Designer to own the user experience of an internal operational platform and support provider-facing products, driving design outcomes through collaboration and user research.

Responsibilities:

• Own design outcomes end-to-end, from defining the problem through delivery and iteration
• Partner in the product triad to shape problems and deliver outcomes — not just execute against a roadmap
• Lead Product Discovery: embed with our users, conduct research, observe real workflows, and develop a deep understanding of what people actually need
• Translate complex operational data and system states into interfaces that are clear and actionable. Usability is the priority, you can take a messy business process and turn it into something people actually want to use
• Prototype and validate ideas at the right fidelity before committing to engineering time
• Own your design workflow (Figma & Claude) — systems, prototyping, developer handoff, and Design QA with clarity and precision
• Connect design decisions to measurable outcomes in partnership with product and data teams
• Contribute to the Experience Design practice through participation in design critiques, maintaining the design system, and knowledge-sharing with teammates to elevate craft

Requirements:

• 6+ years of experience in product design or UX with a strong portfolio of shipped work
• Proven ability to drive design as an individual contributor within cross-functional teams and across multiple projects. Demonstrated ability to run design independently — scoping, executing, and iterating
• Experience with operational or technical domains — internal tooling, B2B SaaS, or enterprise software — including dashboards, workflows, monitoring systems, or similar complex environments
• Strong discovery skills and ability to translate learnings into design improvements. You know how to get to the real problem through research, observation, and process mapping
• Advanced proficiency in Figma, including systems thinking, prototyping, and developer handoff
• Experience using or integrating AI tools into design workflows
• Comfort measuring success using both qualitative and quantitative signals
• Strong communication and storytelling skills, with the ability to influence stakeholders at multiple levels
• Solid understanding of front-end technologies (HTML, CSS, JavaScript) and their impact on design decisions
• Experience in healthcare, health-tech, or regulated environments
• Experience contributing to or scaling design systems across multiple teams or products
• Familiarity with accessibility standards and inclusive design practices