Business Analyst - Managed Services & Insights (US)

Bright Data is an AI-powered e-commerce and retail intelligence division that turns public web data into actionable business intelligence. They are seeking a Business Analyst to work cross-functionally with clients to understand their data needs, create solution designs, and produce detailed SOWs for Managed Services projects.

Responsibilities:

• Engage directly with prospects and customers during pre-sales to understand their data collection, enrichment, and insights requirements in depth
• Lead or support discovery sessions — asking the right questions to uncover technical constraints, data freshness needs, volume expectations, output formats, and downstream use cases
• Translate customer requirements into well-architected solution designs that leverage Bright Data's full stack: Scraper Studio, proxies, Web Unlocker, Scraping Browser, AI pipelines, and data delivery options
• Work alongside Sales AEs and Solution Engineers to craft winning proposals — ensuring the technical and commercial narrative is coherent and credible
• Identify ambiguities and risks in customer requirements early, and drive alignment before contracts are signed
• Author detailed, precise Statements of Work (SOWs) for complex Managed Services & Insights engagements — covering scope, deliverables, timelines, assumptions, exclusions, and acceptance criteria
• Build cost models and pricing estimates for projects involving data collection at scale, custom scraper development, AI/BI deliverables, and ongoing maintenance
• Develop and refine internal costing frameworks to improve speed and consistency of pricing across the team
• Collaborate with R&D leads and Delivery/Project Managers to validate technical feasibility and effort estimates before committing to customers
• Manage scope change requests and support contract amendments as projects evolve
• Conduct deep business and technical research on customer industries, data sources, and use cases to inform solution design and delivery planning
• Produce structured write-ups, briefing documents, and solution specs for internal teams picking up delivery post-contract
• Support delivery teams during project kickoff to ensure the SOW is fully understood and the solution is set up for success
• Track and analyze project performance data — helping identify where scoping assumptions held up and where they didn't, to improve future estimates
• Stay current on web data, AI/ML, and BI trends to bring informed perspective to both client conversations and internal solution development

Requirements:

• 6+ years of experience as a Business Analyst, Solutions Consultant, or similar role in a technology services, data, or SaaS environment
• Proven track record writing complex SOWs and service contracts for technical projects — you know what good scope definition looks like and why it matters
• Strong understanding of web data collection and web scraping — you don't need to write scrapers, but you must be able to speak credibly about how data is collected, what affects cost and complexity, and what can go wrong
• Solid grasp of data analysis, BI, and AI/ML solutions — enough to scope deliverables, ask the right questions, and assess feasibility
• Experience estimating IT project costs — infrastructure, development effort, ongoing maintenance, and third-party tooling
• Excellent customer-facing communication skills — comfortable leading discovery calls, asking probing questions, and presenting solutions to technical and business stakeholders alike
• Outstanding written English — your SOWs, proposals, and research write-ups must be clear, precise, and professional
• Highly organized and self-directed in a fully remote environment. Applicants from the US, Canada, Latin America welcome to apply