Business Systems Analyst

Crum & Forster (C&F) is a leading provider of property & casualty, accident & health insurance solutions with a strong emphasis on customer service and innovation. The Business Systems Analyst will analyze and document business and system requirements to enable efficient delivery of technological solutions, focusing on improving speed and operational effectiveness across internal systems and workflows.

Responsibilities:

• Support multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows
• Gather and document business and functional requirements for discrete stories and components
• Clarify business needs through stakeholder discussions, interviews, and review sessions
• Translate requirements into clear, testable documentation aligned to delivery needs
• Document current state and future state workflows across internal underwriting and operational systems under guidance
• Analyze system interactions across policy administration, document generation, and supporting platforms
• Document current‑state and future‑state workflows under guidance
• Data and system analysis activities, including validation and mapping
• Address system behavior, integrations, and downstream impacts
• Support development of requirements that enable efficient execution of underwriting and policy lifecycle processes
• Deliver functional specifications, user stories, acceptance criteria, and supporting artifacts
• Ensure documentation reflects Product Owner intent and is technically feasible for engineering implementation
• Maintain clarity and traceability between business needs and delivered functionality
• Assist in validating that delivered functionality aligns to defined business and workflow needs
• UAT preparation by drafting test scenarios and assisting business testers
• Defect triage/resolution and clarification during testing cycles
• Collaborate with PO, QA, and Engineering to resolve requirement questions during delivery
• Partner with underwriting, operations, and business stakeholders to support improvements in internal workflows and system usability
• Actively participate in agile ceremonies including standups, backlog refinement, and planning sessions
• Follow analysis standards, documentation practices, and delivery expectations
• Escalate risks, ambiguities, or gaps in understanding to leadership, senior analysts or Product Owners
• Meet key deliverables including but not limited to requirement clarity, timeliness, traceability, UAT outcomes
• Other duties as assigned

Requirements:

• Bachelor's degree from accredited institution or equivalent experience required
• 3+ years of experience, preferably in a Business Analyst or Systems Analyst role
• Strong technical/domain expertise and systems/process understanding
• A solid foundation in business and systems analysis, producing clear, testable requirements that support efficient delivery
• Curiosity and drive to learn systems, workflows, and insurance domain concepts while contributing to active initiatives
• Strong attention to detail, ensuring requirements clarity, traceability, and quality throughout the SDLC
• A collaborative mindset and effective communication skills to work productively within cross‑functional agile teams
• Exceptional technical writing skills
• Insurance or financial services experience preferred
• Foundational understanding of underwriting and policy lifecycle processes (quote, bind, issue, servicing) preferred