Key skills
Product ManagementSoftware DevelopmentGovernment TechnologyCivic TechnologyProduct ThinkingClient Relationship ManagementCustomer SuccessDesign ThinkingLean Product ThinkingHypothesis and ExperimentationMVP DefinitionWorkshop FacilitationDecision-Making with ClientsOutcome-Oriented ApproachData-Driven ResultsBusiness Requirements AnalysisUser ResearchEpic and User Story WritingAgile MethodologiesAccessibilityHuman-Centered DesignChange ManagementClient CommunicationStakeholder ManagementTeam AccountabilityCross-Functional Team AlignmentAIAgileLeadershipCommunication
About this role
MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences. They are seeking a Senior Product Manager to support California state government, collaborating with a team to shape technology decisions that impact millions of Californians.
Responsibilities:
- Partner with stakeholders to translate their vision into reality through prioritization, roadmapping, and requirements development
- Lead and direct a cross-functional team of designers, data scientists, and engineers to deliver iteratively and incrementally
- Balance business needs, user needs, and technical capabilities to deliver solutions that result in meaningful impact and outcomes
- Proactively identify and manage risks, dependencies, and tradeoffs and communicate with internal stakeholders and leadership to ensure operational support for delivery
- Set outcomes-driven success metrics and measure the impact of the work to guide future iterations and strategic decisions
- Facilitate effective product strategy methods and agile ceremonies
- Enable continuous solution feedback loop based on qualitative and quantitative data from clients, customers, and end-users
- Communicate effectively with clients to ensure continuous alignment of team priorities
- Engage relevant parties across the government ecosystem to collaboratively problem solve issues that impact our ability to deliver desired outcomes
- Leverage AI tools to accelerate discovery, documentation, and experimentation, and to strengthen analysis, communication, and decision-making
- Identify opportunities to automate repetitive work and improve team efficiency through responsible use of AI
Requirements:
- 3 - 8+ years of product management experience in a relevant industry (for example software development, government technology, or civic technology)
- Strong product thinking skills — taking a structured approach to moving from ambiguous problems to impactful solutions
- Client relationship management and customer success skills
- A design thinker and lean product thinker (e.g., hypothesis and experimentation driven approach to MVP definition); delivering using plays from design thinking including research, facilitating workshops, and enabling decision-making with clients
- An outcome-oriented approach focused on delivering value to end users and clients backed by measurable, data-driven results
- Experience aligning cross-functional teams and stakeholders around goals
- Experience turning business requirements and user research findings into clear, succinct epics and user stories
- Experience working in cross-functional teams using agile methodologies
- The ability to set expectations, remove blockers, and hold the team accountable to deliver on contractual and client expectations
- A desire to seek different perspectives, and ask for help when needed
- Experience with accessibility and human-centered design
- Ability to manage a team through change