Supervisor, Technical Business Analysis

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. They are seeking a Supervisor for Technical Business Analysis to lead a team of business analysts, create documentation for business needs, and coordinate with developers and QA teams to ensure project success.

Responsibilities:

• Supervises and/or leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development
• Creates requirements-gathering documents to identify business and user needs
• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams
• Creates wireframes or prototypes using Axure RP, or related tools
• Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams)
• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance
• Performs deployment verification on Production site(s)
• Performs regression testing for each release (Pre and Post release)
• Assists with internal trainings for new features – ‘Train the Trainer’
• Assists product leads with writing user stories for new features
• Assists product development and R&D with client focus groups on features/topics, if needed
• Assists with product troubleshooting and triage, when required and appropriate
• Prepares and posts defects/support requests. Manages through to completion and release
• Supports others with new feature configurations and new project rollouts, if appropriate
• Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation
• Creates and maintains complex power apps using 'low code, no code' tools adopted by IT teams
• Works with external and internal stakeholders to identify business needs and develop product road maps

Requirements:

• Ability to lead and supervise others
• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership)
• Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately
• Proven ability to take initiative and seek solutions
• Ability to develop a working knowledge of PCG products
• Strong analytical skills, including the ability to analyze, organize, and present data
• Strong attention to detail
• Organization, planning, and time management skills
• Effective communication skills (presentation, facilitation, and written)
• Curious to learn multiple states, product, and program functions
• Ability to build and maintain business relationships
• Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed
• Bachelors Degree
• 7+ years of business analysis and/or product design experience
• Proven record of excellence in documenting, designing, and delivering technical solutions
• Experience with wireframing/prototyping tools such as Axure RP or Balsamiq suggested or ability to quickly learn
• Proficiency in MS Office products, including PowerPoint, Excel, and Word
• Experience supervising and coaching other technical business analysts
• Knowledge of Asana, JIRA, MS Project, and other project tracking tools preferred
• Prior Education, Health, or Mental Health field experience is a plus