Lead Business Analyst (GenAI)

EPAM Systems is seeking a Lead Business Analyst with strong AI expertise to support the adoption and configuration of an internal enterprise Agentic AI platform. This role involves collaborating with Product Team Business Analysts and Product Owners to understand business processes, configure User Story Agents, and facilitate onboarding and adoption.

Responsibilities:

• Collaborate with Product Team BAs and POs to understand product workflows and requirements
• Configure and create User Story Agents in the internal AI platform based on team needs
• Support onboarding, adoption, and post-adoption activities for customer teams
• Prepare process documentation, knowledge articles, and user guidance materials
• Collect and track agent evaluation scores and feedback from teams
• Coordinate with scrum teams, platform teams, and stakeholders for support and enhancements
• Participate in client-facing discussions, demos, and status meetings

Requirements:

• Strong Business Analysis and Agile/Scrum knowledge
• Exposure to AI/GenAI/Agentic AI platforms
• Understanding of SDLC and product process flows
• Excellent communication, stakeholder management, and documentation skills
• Strong coordination and presentation abilities
• Ability to work with cross-functional and client-facing teams
• Familiarity with Jira, Confluence, and reporting dashboards
• Experience in platform adoption/support activities
• Willingness to learn and work with an internal EPAM AI platform