Closing Manager

Job Title:                   Closing Manager             

Job Code:                  973

Department:             Grocery

Reports To:               Store Manager

FLSA Status:            Nonexempt

EEOC Codes:              41-1011, 4700

Wage: $17.65 to $24.00, depending on experience.

Benefits:

• Employee Assistance Program (EAP) – 100% Company paid
• Employee Stock Ownership Plan (ESOP) – 100% Company paid; allocations begin at age 21

Years of Credited Service            Vested Percentage

           Less than two years                            0%

               Two years                                      20%

               Three years                                    40%

               Four years                                      60%

               Five years                                      80%

               Six or more years                        100%    

• Daily Pay – Employee’s option to work today get paid today
• 401K – Company matching up to 4% (if elected)
• Medical, Dental, Vision, Life Insurance (no deductible medical option) – Employer pays the majority of premium
• Health Savings Account (HSA) – (depending on the plan selected)
• Paid holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day (time and a half for worked holidays)
• Three days of Bereavement pay
• Three days Jury pay
• Washington Paid Family & Medical Leave – The Company pays 26.78% of the premium
• Washington Paid Sick & Safe Leave – Employees earn 1-hour sick leave for every 40 hours worked

Essence of Position

To provide guidance and empowerment to all store associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.

Shared Expectations for all roles within our company include, but are not limited to the following:

• Creating a welcoming atmosphere for everyone.
• Embracing Yoke’s Core Values and Mission Statement as an integral part of your contribution to our team.
• Promoting Yoke’s sales and company growth by patronizing Yoke’s stores and representing our company in the community with a positive message.  
• Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke’s.

Tasks of Position

The following are the core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner that upholds the integrity and honesty of our company.

• Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, and prepared to provide excellent service and leadership.
• Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include while in the check stand: asking guests if they need stamps or ice, chatting about Yoke’s signature items, fresh board, and sweet deal suggestions, or providing information on reusable bag rebates).

• Performing all work with regard to the laws, policies, and confidentiality regulations of the company, and in compliance with local, state, and federal guidelines. Advising the Store Manager or appropriate personnel of any discrepancies.
• Identifying and supporting the development of associates who show promise or interest in increased responsibility.

·        Practicing Food Safety - Active Managerial Control for all food handling departments by being proactive at finding and preventing food safety risks, ensuring that all food handling Department Managers, Assistant Department Managers, and Leads are properly trained and are actively training associates on food safety practices. These practices include knowing personal health and illness symptoms to report to the management, monitoring food temperatures with thermometers, proper hand washing when required, using tongs or other barriers with ready-to-eat food, cooking meat to proper temperatures, washing produce before cutting, and preventing cross-contamination. Active Managerial Control requires management to ensure Associates follow food safety requirements by checking their work and providing corrective action as needed.

• Guiding front-end and perimeter department operations by supervising and working as a cashier in the front-end ensuring service levels in the absence of a Store Manager, Assistant Store Manager, 3rd Manager, or 4th Manager.
• Closing Managers will be assigned job tasks such as checking, floor running, or dairy, for example, but their Job Title will be Closing Manager. They will be responsible for closing the store in the evening in the absence of the managers listed above.
• Answering guest complaints or inquiries.
• Empowering associates to use “This One’s On Us” cards to “Make Our Guests Crazy About Us!”

·        Securing the store and performing as Store Manager in the absence of him or her or the Assistant Store Manager.

• Ensuring compliance of associates with established security, sales, and recordkeeping procedures and practices.
• Assisting in grocery paperwork, merchandising, stocking, ordering, inventory preparation, and overall store cash management procedures. 
• Participating actively in the store’s accident reduction plan including monitoring store slip/trip hazards, cleaning or assigning cleanup of spills immediately, and recognizing: safety features of all machinery, personal protective equipment, store evacuation plan, robbery policy, health codes for bleach, case temperatures, gloves, ice scoop, sink regulations, and storing regulations.

Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, we believe the following quote exemplifies our belief in leadership for all associates:

“Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people.” - Stephen Covey

This position’s supervisory responsibilities include, but may not be limited to the following:

• Assisting in managing associates throughout the store in the absence of the Store Manager, Assistant Manager, or the Third Manager, and is responsible for the overall direction, coordination, and evaluation of the store.
• Performing supervisory responsibilities in accordance with our company’s policies and applicable laws.
• Training associates; planning, assigning, and directing work; rewarding and disciplining associates; addressing complaints and resolving problems. 
• Displaying excellent leadership and communication skills when addressing associate matters, and continually building and improving on the same. 
• Understanding and implementing company policies and enforcing them. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty sufficiently. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

·        Education and/or Experience

High School diploma or GED; or a minimum of two years related experience and/or training; or equivalent combination of education and experience.

·        Language Skills

Reads, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Writes reports, business correspondence, and procedure manuals. Presents information and responds to questions from groups of managers, clients, guests, and the general public. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.

• Mathematical Skills
• mathematical skills in order to manage a profitable operation including concepts such as fractions, percentages, ratios, and proportions in practical situations. Performs mathematical skills using units of American money and weight measurement, and volume.

·        Reasoning Ability

Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form.

·        Other Qualifications

Must be at minimum 21 years old.

·        Certificates, licenses,

First Aid Certification – Yoke’s will provide

Valid Driver's License or State I.D. Card

Valid Food Handler's Card

·        Yoke’s Provided Training

    Active Shooter

Alcohol/Tobacco Training

    Anti-Money Laundering Training

    Grocery Skills Training Levels One, Two and Three

HIPAA Privacy and Security Training

    Late Night Retail Safety Training/ Active Shooter

Sexual Harassment Training

Shoplift Prevention Training

WIC Training

Yoke’s Guest Service Training & Commitment

Yoke’s Safety Orientation Training

(Optional: Hepatitis A vaccination provided by Yoke’s Pharmacy)

Physical Demands & Safety Expectations

Most positions within Yoke’s require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yoke’s safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag-out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.

No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.

The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, you are regularly required to stand for prolonged periods, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear. 

Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, you may be occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.