Production O&M Engineer
Remote or Hybrid
Contract
2 weeks ago
Key skills
JavaSpring BootSpringOpenShiftAppDynamicsKibanaServiceNow
About this role
Location: Remote
Duration: 1+ Year
Required Qualifications:
- Experience supporting application-level 24x7 production operations in mission-critical environments.
- Experience with ServiceNow or similar ITSM ticketing systems.
- Experience performing incident triage, troubleshooting, defect correction, RCA inputs, log analysis, and monitoring dashboard review.
- Experience supporting release implementation, vulnerability remediation, operational documentation, and runbook updates.
- Ability to support SLA-driven production environments and provide timely status reporting.
Preferred Qualifications:
- Experience supporting Java/Spring Boot, IBM webMethods, ESB/BRE/BRMG, REST/SOAP services, OpenShift, RHEL, AppDynamics, ELK/Kibana, and API-based services.
- Experience supporting federal production systems with FISMA, NIST, SBU, PII, or FTI-like security sensitivity.
- Experience supporting 99.9% availability environments and 95% SLA compliance targets. The QASP/PRS includes system availability, incident response, release quality, documentation, and knowledge transfer performance controls.