Director, Software Engineering (Protect)

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As Director, Software Engineering for Protect, you will lead a critical part of Pindrop’s real-time, multi-signal fraud detection platform, guiding the technical direction and people strategy for the team.

Responsibilities:

• Set the engineering strategy for your area of the Protect platform and turn long-term product and business goals into clear technical plans
• Lead and develop engineering managers and senior engineers, creating strong teams with clear ownership, healthy operating rhythms, and meaningful growth paths
• Deliver complex distributed systems predictably and at high quality, balancing speed, scalability, reliability, and long-term technical health
• Partner closely with Product, Research, Security, and executive stakeholders to align roadmap priorities, technical investments, and customer outcomes
• Raise the bar on architecture, observability, operational excellence, and developer productivity across your area
• Use metrics and sound engineering judgment to improve delivery health, team effectiveness, and the resilience of systems running at scale

Requirements:

• 8+ years of engineering experience, including meaningful people leadership in software, platform, or infrastructure environments
• Proven experience owning and scaling distributed systems, APIs, or microservices in production, ideally in SaaS environments
• Strong technical depth in cloud-native systems and modern engineering practices across AWS and/or GCP
• A track record of improving execution through better engineering metrics, process discipline, and organizational design
• Experience in fraud prevention, authentication, voice biometrics, risk engines, or related security domains
• Familiarity with data science infrastructure, machine learning, or generative AI in production
• Experience leading remote or distributed engineering teams during periods of growth and change