Customer Service Representative - Work at Home

Ibex provides customer service operations and career opportunities with paid training and team support. The Customer Service Representative helps members schedule non-emergency medical transportation by handling inbound and outbound calls, confirming eligibility, entering ride details, resolving service issues, and meeting customer service performance goals.

Responsibilities:

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals, including response time, accuracy, and customer satisfaction

Requirements:

• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy and professionalism when supporting members or guardians
• Computer proficiency
• Excellent problem-solving skills and composure under pressure
• Must be 18 years or older
• High School Diploma or GED required