Senior Product Manager – Platform Services

PointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. As a Senior Product Manager - Platform Services, you will contribute to the vision and strategy of foundational platform capabilities, driving execution and delivery of APIs and shared services to enhance the overall product portfolio.

Responsibilities:

• Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
• Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
• Understand the broader product portfolio and how solutions work together to create value for customers
• Participate in industry events, and lead customer and partner facing engagements as a product expert
• Understand competitive landscape
• Inspire, energize, and motivate cross-functional teams

Requirements:

• Bachelor's Degree in computer science, engineering, or a related technical field of study
• 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities
• Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products
• Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
• Strong written and oral communication skills with internal and external stakeholders
• Solid understanding of Agile practices is required
• Experience managing SaaS or PaaS products
• Experience working in healthcare technology is a plus
• Familiarity with Design Thinking is a plus