Employee Relations Partner
Pittsburgh, Pennsylvania, United States of America
Full Time
1 day ago
Key skills
Communication
About this role
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
About the Role
BlinkRx is scaling a large hourly Operations workforce across fulfillment, pharmacy, and patient support functions. The Employee Relations Partner is a dedicated specialist who owns the day-to-day employee relations work for this population, partnering closely with the Sr. HRBP, Operations leaders, and Employment Counsel to resolve issues fairly, consistently, and in line with legal requirements.
This is a hands-on role for someone who is comfortable owning complex cases end to end, coaching frontline managers, and operating with strong judgment in a fast-moving, multi-site environment. You will help build and strengthen the employee relations infrastructure as the organization grows.
Key Responsibilities
Employee Relations, Investigations, and Case Management
- Conduct timely, thorough, and well-documented workplace investigations into concerns such as misconduct, harassment, policy violations, and interpersonal conflict.
- Manage cases end to end in HR Acuity, maintaining consistent naming conventions, clean documentation, and accurate case records.
- Partner with HRBPs and employment counsel on sensitive or higher-risk matters before action is taken, and escalate appropriately.
- Identify and flag legal exposure (ADA, FMLA, PWFA, and related areas) before action is taken.
- Prepare investigation summaries, findings, and recommended outcomes that are defensible and consistently applied.
- Track case trends and surface insights to the Senior HRBP to inform proactive interventions and policy updates.
Manager Coaching and Partnership
- Serve as a trusted advisor to frontline and operations managers, building their capability to handle routine employee relations matters independently.
- Provide clear, practical guidance grounded in policy and law, and translate complex requirements into actionable steps.
- Advise managers on progressive discipline, performance concerns, and policy administration.
- Draft and review corrective action documents, ensuring accuracy, consistency, and risk review where appropriate.
- Support managers through terminations, or lead and manage the separation process directly, including documentation and the termination conversation.
Required Qualifications
- 5+ years of progressive HR experience, with at least 3 years focused on employee relations or investigations.
- Direct experience supporting an hourly workforce, ideally in a multi-site or operations-heavy environment.
- Demonstrated experience conducting workplace investigations and managing complex employee relations cases independently.
- Working knowledge of federal and state employment law, including ADA, FMLA, PWFA, and Title VII.
- Strong, defensible documentation skills and sound judgment about when to escalate.
- Ability to handle sensitive matters with discretion, neutrality, and professionalism.
- Experience in a high-growth, healthcare, pharmacy, fulfillment, or contact center environment is a plus.
Core Competencies
- Sound judgment and the ability to stay calm and objective in high-stakes situations.
- Clear written and verbal communication, including difficult conversations.
- Comfort operating with ambiguity and building processes where little exists.
- Strong organization and the ability to manage a high volume of concurrent matters.
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.