Workflow Support Coordinator

Segra is searching for a qualified and experienced Workflow Support Coordinator to join us in a full-time capacity in our Albuquerque, NM office.

Location Requirement:
The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the Albuquerque, NM office, with flexibility to work remotely two (2) days each week.

Role Overview:
Workflow Support Coordinator is responsible for responding to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to. The position requires an understanding of all pre/post sales processes and the associated systems/tools utilized throughout in order to evaluate and respond in a timely manner and to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems. The Workflow Support Coordinator position also provides guidance to internal customer as to the flow of data and what fields are required for End-to-End flowthrough. The processes and workflows are supported by our internal systems and tools, such as ServiceNow (SegraOne) for ticket management, or SharePoint, Confluence for tracking special reports/projects. They will work with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements. They will also provide or assist in training across all Markets and act as a SME regarding pre/post sales processes, methods and procedures.
Required Qualifications:
• Prior professional experience is desired but not required. We are considering entry-level candidates with a strong knowledge of MS Office and a desire to learn.
• Must have strong knowledge of MS Office applications such as Word, Excel, etc.
• Must have a high school diploma or equivalent

Preferred Qualifications:
• Minimum of 2 years of experience pertaining to the telecommunications industry desired.
• MS Office knowledge
• Knowledge and experience with process and workflow management
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
• Must have the ability to work independently and effectively in a fast-paced environment
• Must exhibit honesty, integrity and courtesy in all interactions
• Must possess strong work ethic in supporting internal customer needs, responding promptly and consistently

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $23.42 - $26.35

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.