Chief Nursing Officer

Job Summary: The Chief Nursing Officer, CNO, has full responsibility for leading all patient care services for Pipeline Health and approved affiliates by providing the leadership, strategic guidance, and management direction necessary to fulfill the organization’s patient-centered mission. In collaboration with the Senior Leadership team, the CNO is responsible fulfilling the hospital’s mission to provide quality care by participating in strategic planning, resource allocation and evaluating/improving patient outcomes. Additionally, the CNO will serve as a highly- visible leader and strong advocate for nurses within Pipeline Health, its approved affiliates, and the local community.

The CNO will be expected to formulate and implement strategic and tactical plans to achieve and maintain excellence in patient care, operating results, and financial performance. The CNO will promote a positive image, enhance nursing, medical staff, and community relations, and deliver high-quality patient care while coordinating with Pipeline Health leaders to achieve an integrated and efficient healthcare delivery system. The CNO will serve as a highly visible leader and strong advocate for nursing professionals within the local community, with state and local governmental agencies, business, and healthcare professional organizations, as well as local and regional nursing schools.

Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions: 

• Participate with leaders from the governing body, management, medical staff and clinical areas in development and ongoing review of the hospital’s mission, strategic plans budget, resource allocation, and operational plans and policies.
• Develop, implement, and ensure the consistent practice of current and evidence-based nursing care to patients and their families.
• Stay abreast of contemporary, innovative, and patient-centered professional nursing practices.
• Foster an environment of respect and dignity for patients, families, and caregivers.
• Foster an environment of continuous learning and curiosity.
• Assume responsibility for effective fiscal management of patient care departments to ensure proper utilization of financial resources.
• Lead nursing practice and patient care such that continuous improvement is made toward achieving top decile performance in patient safety, clinical quality, and patient experience and associate engagement outcomes.
• Foster an environment of caring for our caregivers and ensuring a just culture is in place.
• Effective communication to ensure that information is shared for effective, efficient operations and to promote positive employee relations.
• Develop and maintain excellent partnership, communication and professional relationships with the medical staff and all other disciplines.
• Support and maintain expertise in leading a high-reliability patient safety organization.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards: 

• Highly motivated, committed, energetic, open, honest, and trustworthy.
• Upbeat and positive, with a good sense of humor.
• Collaborative leader who can create and communicate a strong vision and inspire others in pursuit of common goals.
• Transparent in decision-making and communication style.
• Excellent listener who seeks to understand before problem-solving.
• Confident and courageous visionary leader who embraces continuous improvement.
• Demonstrate behaviors commensurate with the vision, mission, values, and behavioral standards of the organization.

• Serve as a role model for the mission, vision, and values of the organization and fulfill other job duties as requested within the scope of practice.
• Serve as a role model and mentor for staff and peers.
• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers. 

Communication/Knowledge: 

• Demonstrates knowledge of current standards of practice and regulatory guidelines related to nursing practice.
• Demonstrated change-management and leading ambiguity and complexity success.
• Demonstrates knowledge of current standards of practice and regulatory guidelines related to nursing practice.
• Demonstrated change-management and leading ambiguity and complexity success.
• Ability to effectively advocate for patient care providers in a professional manner.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork: 

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program. 

Qualifications/Experience: 

• Prior experience in a High Reliability organization is a plus.
• Significant experience leading external key stakeholders in addition to internal resources.
• Five (5) years’ managerial experience in a clinical setting.
• Five (5) years’ experience as a Registered Nurse, RN.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within healthcare.

 

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