Operations Supervisor

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Responsibilities:

• Supervise shift-based NOC operators supporting multiple linear networks, single live events (SLEs), and FAST channels  
• Monitor, maintain, and manage satellite, fiber, terrestrial, and cloud-based distribution paths  
• Lead real-time execution of high-profile live events and serve as the decision authority during live incidents, including schedule adjusts, playlist manipulations, and contingency execution  
• Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels 
• Manage and provide oversight into daily maintenance events across the full distribution ecosystem to ensure limited consumer impact 
• Ensure proper scheduling and supervise a shift of technical operators, providing clear communication and decisive actions during live, taped, and/or contingency programming 
• Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions) 
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution 
• Lead operational triage, root-cause analysis, and post-incident reporting for issues affecting the on-air operation 
• Develop and distribute detailed scheduling plans and transmission information for live events while being able to execute transmission tasks like fiber bookings and fax-throughs as required 
• Maintain and contribute to SOPs, guidelines, and training documentation 
• Lead the execution of live events on Peacock and all Sports, News, and Entertainment networks such as Olympics, MLB, NBA, NFL, NHL, Golf, Watch What Happens Live, and Premiere League soccer 
• Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress. 
• Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks 
• Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation 
• Strong knowledge and understanding of distribution ecosystem, including but not limited to production / contribution workflows, broadcast signal chains, various distribution paths, and Partner platform handoffs 
• Familiarity with testing, monitoring, and analytical tools such as TAG, Splunk, and Dataminer 

Qualifications

Basic Qualifications:

• 3+ yrs experience in an on-air broadcast, digital, or network broadcast operation  
• 3+ yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements 
• 3+ yrs work experience showing strong computer, communication, and facilitation skills 
• 3+ yrs work experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize, and adapt to changing scenarios 

Desired Characteristics:

• BA/BS in related field 
• 3+ yrs experience in leading the execution of live television events 
• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios
• 3+ yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others 
• Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes and television production, broadcast operations, and/or news/sports/entertainment technical production requirements
• Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques 
• Excellent communication and interpersonal skills 
• Acute attention to detail
• Unwavering composure in high-pressure situations
• Technological curiosity and an improvement-oriented approach
• A track record of meeting or exceeding performance expectations 
• Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel 
• Fluency in Spanish

Additional Requirements:

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (REF38940).
• Must be willing to work in Stamford, CT- This position is fully onsite with no ability to work hybrid or work from home.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $95,000

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.