Senior Director, Global Order to Cash

Company Description

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant’s sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.

Job Description

We are seeking a Sr. Director, Global Order to Cash to lead the design, implementation, and day-to-day management of Versant’s global Order to Cash operations. This leader will be accountable for billing, collections, credit, customer master data, and cash application activities across diverse revenue streams, including Ad Sales, Content Distribution, Digital, Direct-to-Consumer, and Events.

Operating in a complex media and entertainment environment, this individual will oversee processes delivered through Commercial Service Agreements (CSA) and Transition Service Agreements (TSA) with NBCU. The Sr. Director will play a critical role in ensuring operational stability, strengthening controls, and driving long-term scalability and performance across the Order to Cash function.

This role is based in Orlando, FL and will lead a growing organization of approximately four internal resources and four to eight outsourced resources located both onshore and offshore.

What You’ll Do

Service Delivery

• Lead end-to-end Order to Cash process design and execution across multiple business models, platforms, and regions, including the North America, EMEA, and APAC.
• Ensure billing, collections, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business requirements.
• Oversee processes supported by SAP, Medea, Salesforce, Mydas, Operative One, and other billing and reporting platforms.
• Ensure customer onboarding, credit vetting, invoicing, and collections workflows are consistent with contractual obligations and aligned to Versant’s revenue recognition policies.
• Manage day-to-day cash flow continuity, including misdirected payments and Due To / Due From reconciliation with NBCU under CSA agreements.
• Ensure smooth handoffs and effective service oversight for CSA-managed accounts, including certain international ad sales or legacy Order to Cash streams.

Standards & Controls

• Own global Order to Cash policies, including billing, collections, credit risk, unapplied cash, and customer data governance.
• Partner with Legal, Compliance, Controllership, and Audit teams to ensure contractual, regulatory, and financial control adherence across billing activities.
• Oversee control mechanisms for Due To / Due From entries, revenue cutoffs, intercompany settlements, and related reconciliation processes.
• Establish escalation protocols and documentation standards for collection disputes, billing errors, credit exceptions, and other operational issues.
• Strengthen governance across CSA- and TSA-supported processes to ensure consistent service delivery, transparency, and accountability.

Performance & Transformation

• Define and monitor Order to Cash performance metrics, including days sales outstanding, aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction.
• Support revenue assurance by partnering with Commercial, Finance, and Controllership teams on reconciliations, reporting, accruals, and issue resolution.
• Identify and implement process improvements that enhance accuracy, efficiency, automation, scalability, and control.
• Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance.
• Assess and refine the performance of TSA- and CSA-delivered services and initiate transitions to standalone models where appropriate.
• Drive long-term Order to Cash transformation in support of Versant’s post-spin operating model.

People Leadership & Collaboration

• Lead and develop a global Order to Cash team, including internal Versant staff and shared service or outsourced providers.
• Support onboarding, training, and role clarity as new systems, processes, and policies are introduced post-spin.
• Serve as the primary escalation point for business units, regions, and senior stakeholders on Order to Cash matters.
• Partner cross-functionally with Commercial, Finance, Legal, Compliance, Audit, IT, and external service providers.
• Promote a culture of accountability, service excellence, operational discipline, and continuous improvement.

Qualifications

What You Bring

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 10+ years of experience leading Order to Cash functions in complex, global, matrixed organizations.
• Deep knowledge of billing, collections, credit management, customer master data, cash application, and accounts receivable operations.
• Strong understanding of global Order to Cash controls, regulatory compliance, revenue recognition, and unapplied cash reconciliation.
• Experience managing internal teams as well as third-party BPO, shared service, or outsourced providers.
• Strong systems experience across ERP, billing, CRM, and collections platforms, including SAP and Salesforce.
• Proven ability to define KPIs, analyze performance trends, identify root causes, and drive measurable improvement.
• Excellent communication, stakeholder management, and escalation management skills.

Preferred Qualifications

• MBA, CPA, or other advanced business, finance, or accounting credential.
• Experience in media, entertainment, digital, advertising, subscription, licensing, or content distribution revenue models.
• Experience implementing or managing SAP ECC, Salesforce, Medea, Operative One, Mydas, or similar billing and reporting platforms.
• Familiarity with Commercial Service Agreement and Transition Service Agreement environments.
• Experience with post-merger integration, spin-off activity, or standing up standalone operational capabilities.
• Experience leveraging automation, AI-based reconciliation tools, or workflow optimization within Order to Cash operations.

Why Join Us

• Lead a critical global finance operations function during a pivotal stage of Versant’s growth and transformation.
• Own and shape the future-state Order to Cash model across diverse revenue streams, platforms, and geographies.
• Partner with senior leaders across Controllership, Finance, Technology, Legal, Compliance, and Operations.
• Drive measurable improvements in cash flow, service delivery, controls, scalability, and customer experience.
• Build and lead a global team focused on accountability, operational excellence, and continuous improvement.

Additional Information:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. 
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.