Online | Customer Service Specialist – Hotel Reservations

Destination Planners is dedicated to making travel seamless and memorable, specializing in tailored travel experiences for leisure clients. They are seeking a Remote Customer Service Specialist – Hotel Bookings to assist clients with hotel research, reservations, and post-booking support.

Responsibilities:

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
• Provide professional and timely support via email, phone, and messaging platforms
• Offer personalized hotel recommendations using available tools and client preferences
• Confirm booking details and ensure accuracy of client itineraries
• Handle changes, cancellations, and special requests efficiently
• Build positive client relationships through excellent service and follow-through
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates

Requirements:

• Strong written and verbal communication skills
• Detail-oriented with the ability to manage multiple bookings at once
• Comfortable working remotely using digital communication and booking platforms
• Friendly, proactive, and solution-focused mindset
• Passion for travel and helping others plan great experiences
• Must be 18 years or older with access to a computer and stable internet connection
• Previous experience in customer service, hospitality, or travel booking preferred