Key skills
SaaS technology conceptsAccount managementBusiness developmentAffiliate marketingPartner marketingPerformance marketingContract negotiationCustomer success managementConsultative salesSaaSLeadershipCommunicationPresentation SkillsCustomer SuccessAccount ManagementSales
About this role
TUNE, part of the Andromeda operating group within Constellation Software Inc., is a leading SaaS platform in the partner and affiliate marketing space. As a Senior Customer Success Manager, you will work closely with strategic customers to maximize the value of the platform, focusing on retention, renewal, and customer success.
Responsibilities:
- Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts
- Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business
- Renewing annual contracts and upselling new products to our current clients
- Promoting new features and services by training and empowering clients to adopt those features
- Strategizing with clients for deeper utilization of, and success with, the TUNE platform
- Analyzing future potential, opportunities, and growth for your TUNE accounts
- Serving as the Subject Matter Expert (SME) on a specific topic
- Assisting the Director of Customer Success with training and support of Customer Success Managers
- Owning and executing ad hoc projects and initiatives as needed
Requirements:
- Bachelor's degree is required
- 5+ years of account management & customer focused experience, utilizing a consultative mindset
- Past sales or business development experience in the growth of existing clients
- Experience managing large and strategic brands
- Experience in affiliate marketing, partner marketing, or performance marketing
- Ability to prioritize and manage the needs of many accounts
- Exceptional interpersonal communication, presentation skills, and business acumen
- Must feel comfortable engaging with executive leaders
- Must have experience negotiating win-win contract conditions with clients
- Outgoing, positive, and energetic personality
- This role requires building a positive relationship with our clients to support their ongoing loyalty
- Must have experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees