Customer Service Agent

Blue Wave Travels is dedicated to creating personalized vacation experiences that save clients time and money. The Customer Service Travel role focuses on supporting clients throughout their trip planning and travel experience, ensuring satisfaction through effective communication and assistance with reservations and inquiries.

Responsibilities:

• Responds to customer inquiries via phone, email, and online channels, providing information on destinations, itineraries, pricing, and booking options
• Assisting clients with reservations, changes, and cancellations
• Resolving issues promptly
• Ensuring a smooth and positive travel experience
• Maintaining accurate customer records
• Following up on pending requests
• Collaborating with travel partners to confirm services and address any service disruptions
• Representing Blue Wave Travels with professional, courteous communication and a strong commitment to customer satisfaction

Requirements:

• Strong Customer Service and Customer Support skills, with a focus on responsive and helpful client interactions
• Experience fostering Customer Satisfaction and Customer Experience through problem solving and follow-through
• Professional Phone Etiquette and clear written communication skills
• Ability to work independently in a remote environment, manage multiple requests, and prioritize effectively
• Comfort using travel booking tools, CRM systems, and standard office software
• High attention to detail, reliability, and willingness to learn destination and product information
• Availability to work full-time hours, including occasional evenings or weekends based on business needs
• Prior travel industry experience is a plus