Implementation Project Manager

Cordial is a company founded on the belief that marketing should be more human and empathetic. They are seeking an Implementation Project Manager who will serve as the main point of contact for clients during the onboarding process, ensuring successful implementation of the platform and its features while managing client expectations and timelines.

Responsibilities:

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes
• Manage internal stakeholders and external client expectations on projects and timelines
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams
• Develop and share best practices with clients
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements
• Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership
• Collaborate cross-functionally. You will work closely with the Product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals
• Document and record all completed project work allowing a manageable framework that everyone can access for success
• Champion AI adoption from the start. You will help clients understand and activate Cordial’s AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features — from predictive send-time optimization to agentic workflows — as part of their initial rollout
• Use AI tools to work smarter. You will leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication — running a more efficient implementation practice and freeing up more time for high-value client work

Requirements:

• Bachelor's degree or equivalent
• Minimum of 5 years of experience in project management in a professional services environment
• Track record of driving meaningful, successful implementations and managing client projects
• Strong understanding of how to plan, communicate and ensure tasks are completed or that the client understands the impact of missing dates
• Ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions
• Confidence in working with senior-level marketers, IT/systems integrators, and marketing technology and services partners
• Ability to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
• Ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team
• Track record of delivering phenomenal results in a dynamic, autonomous start-up environment
• Embodiment of Cordial's values