Project Manager Customer Onboarding & Implementation

SouthernCarlson is focused on developing strong business relationships to understand their customers' needs. The Project Manager leads the onboarding and implementation of key customer accounts, ensuring seamless integration and adherence to service-level agreements while coordinating across multiple teams.

Responsibilities:

• Develop and execute detailed project plans, timelines, and milestones for new and expanding customer accounts
• Serve as the primary point of contact during transition phases, facilitating launch meetings and keeping all parties accountable
• Coordinate facility readiness, inventory replenishment strategies, and logistics capabilities across internal teams before go-live
• Establish and monitor customer-specific metrics (service levels, delivery performance, inventory accuracy)
• Diagnose performance gaps and lead corrective action plans with operations and purchasing to resolve systematic issues
• Build and refine onboarding templates and tools to make future implementations faster and more efficient
• Develop strong trust with key customer stakeholders through clear, professional communication and high responsiveness
• Proactively flag potential operational bottlenecks or service risks and escalate them with action plans before they impact the customer

Requirements:

• Bachelor's degree in Business, Supply Chain, Operations, Logistics or equivalent practical experience
• 3–7 years of experience in project management, customer implementation, supply chain, logistics, distribution, or operations
• Solid grasp of inventory management, purchasing, warehousing, and transportation operations
• Experience coordinating cross-functional teams and managing multiple projects simultaneously
• Excellent communication, organizational, and problem-solving skills
• Proficiency in Microsoft Excel, PowerPoint, and project management tools
• Experience in distribution, construction supply, building materials, industrial products, or logistics environments
• PMP certification or formal project management training
• Experience working with customer KPI scorecards and service-level agreements (SLAs)
• Knowledge of ERP, WMS, or supply chain management systems