Customer Success Associate, US DOD (Army)

Dataminr is a mission-driven company that provides AI-powered intelligence solutions. As a Customer Success Associate, you will drive product adoption and customer satisfaction for the First Alert product, focusing on the needs of the US Army and public sector clients.

Responsibilities:

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth