Epic Grand Central & Prelude - Revenue Business Solutions Analyst

Mercy is a healthcare organization seeking a Revenue Business Solutions Analyst for their Epic Grand Central & Prelude systems. The role involves formulating business scope, conducting functional analysis, and resolving gaps in business processes while ensuring effective customer relationship management.

Responsibilities:

• Identify and evaluate many possible causes for a problem; proactively identify the root causes of problems; uses logical, systematic approaches to solve problems
• Has a thorough understanding of revenue cycle management and system impacts on key performance indicators
• Dedicated to continuous improvement
• Basic presentation skills
• Informing, provides feedback
• Ability to conduct effective meetings
• Escalates system functionality concerns related to requests
• Works with project manager to define tasks & create teamwork plans
• Identifies issues affecting work progress and recommend solutions
• Work with team to provide estimates for assigned project tasks
• Accountable for addressing customer needs through individual action or with a warm handoff
• Interacts independently with customer subject matter experts
• Knowledge of SLAs and internal processes

Requirements:

• Bachelor's degree in related field, specialized training, or equivalent work experience
• 1-2 years of relevant technical or business work experience
• Strong preference for candidates with EPIC Grand Central and Prelude Certification
• Real-Time Eligibility (RTE) certification is preferred