Program Manager, Customer Portal (EngineWise Connect) (Remote)

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems. They are seeking a strategic, customer-minded Program Manager to lead the transformation of EngineWise Connect into a central intelligence hub supporting engine lifecycle operations.

Responsibilities:

• Develop and own the 3-year strategic roadmap for EngineWise Connect, synthesizing business strategy, customer needs, and technology capabilities into a unified platform vision
• Build a compelling business case reflecting cost savings, new revenue opportunities, time efficiencies, and improved customer and internal user experience
• Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives
• Leverage Liferay Objects, CMS, and out‑of‑the‑box capabilities to drive scalable, low‑maintenance solutions and reduce unnecessary customization
• Lead and mentor a team of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across the team
• Transform the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations
• Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and continuous improvement
• Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams
• Coordinate with Microsoft Dynamics, Power BI, data engineering, and enterprise architecture teams to align technologies, integrations, and roadmap dependencies
• Oversee delivery using a scaled agile framework, including backlog management, PI planning, stakeholder reviews, and governance forums
• Communicate status, outcomes, risks, and opportunities to executive leadership; ensure alignment with corporate digital strategy

Requirements:

• Bachelor's degree and 8 years of experience or Advanced Degree and 5 years of experience to include the following:
• Experience in digital program management, product management, or platform leadership roles
• Experience leading or supporting digital transformation with customer-facing or B2B digital platforms
• Liferay DXP or similar B2B digital platform experience
• Ability to develop data-driven business cases demonstrating cost reduction, revenue uplift, and service efficiency improvements
• Ability to define and track key operational metrics to demonstrate business value
• Industry experience (Aerospace, manufacturing, or customer support operations) in regulated or complex B2B environments
• Technical acumen to effectively communicate with IT about system integrations, identity access/management, connectivity to ERP, etc
• Ability and experience to drive organizational adoption with internal and external customers
• Proven success managing direct reports and leading cross-functional teams in a matrixed environment
• Strong background in user experience design, customer journey mapping, and leveraging KPIs to drive product decisions
• Knowledge of modern digital technologies, cloud platforms, data integration, and AI/automation capabilities
• Experience with agile and scaled agile frameworks (SAFe or similar)
• Strong communication skills and ability to influence at multiple organizational levels