Integrated Supply Chain (ISC) Improvement Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you on this role

The Integrated Supply Chain (ISC) Improvement Specialist  supports the ISC Improvement organization by executing and sustaining defined work processes, systems, and standards to enable consistent, compliant, and high-quality operations across the integrated supply chain. The role contributes through reliable execution, structured problem solving, process documentation, and capability support. Working under guidance of ISC Improvement Leader,  ISC Improvement Managers and Senior ISC Improvement Specialists, the role ensures disciplined execution of improvement activities, supports training and adoption, and contributes to incremental process improvements across aligned sub-functions. The role is well‑suited for individuals who are proactive in learning and problem solving, take ownership of assigned work, and operate effectively under guidance while aligning with established standards and governance. 

Responsibilities

• Project Management & Delivery: 
  Support execution of assigned improvement initiatives within a defined scope, including data gathering, documentation, tracking, and reporting. Contribute to implementation of solutions and ensure adherence to defined timelines, standards, and governance. 
• Escalation Management & Resolution: 
  Provide first-level support for operational and process escalations, performing initial analysis and coordinating with cross-functional teams (Operations, Planning, Logistics, Capability, and IT). Escalate complex issues appropriately and support resolution and closure. 
• Metrics & Performance Tracking: 
  Track and maintain defined process metrics and performance indicators to support visibility of performance and identification of gaps. Contribute to data collection and basic analysis to enable fact-based decision-making. 
• Process Documentation & Standardization: 
  Maintain and update supply chain work processes, SOPs, business rules, and knowledge repositories to ensure consistent execution, compliance, and alignment with established standards. 
• Training & Capability Support: 
  Develop basic learning materials (job aids, process guides, and training content) in collaboration with SMEs, and support coordination and delivery of trainings to reinforce adoption of standard processes and tools. 
• Cross-Functional Collaboration: Collaborate with peer team members and stakeholders to support consistent execution of processes and initiatives, ensuring alignment within defined scope and contributing to a “One Team ISC” mindset. 

Qualifications

• 1–3 years of relevant experience in supply chain, business operations, business process improvement, or related roles 
• Master’s degree in engineering, Supply Chain, Business, or related field 
• Foundational experience in business operations, supply chain processes, or project support activities 
• Basic understanding of Supply Chain and Customer Service processes, including order management and exception handling 
• Demonstrated ability to collaborate and communicate effectively in cross-functional environments 
• Exposure to Lean, Six Sigma, Project Management, or structured problem-solving methodologies preferred 
• Familiarity with process documentation, reporting tools, and basic data analysis preferred 
• Exposure to training, knowledge management, or development of process documentation and job aids preferred 

Your Skills

• Execution Discipline & Ownership (Guided) 
  Ability to take ownership of assigned tasks and independently exeute small, well-defined improvement initiatives within a guided scope, while maintaining alignment with established standards, timelines, and objectives. 
• Business Process Improvement & Foundational Continuous Improvement  
  Understanding of structured problem-solving approaches and ability to contribute to improvement initiatives, including supporting or independently driving smaller-scale improvements using defined methodologies. 
• Supply Chain & Customer Service Fundamentals 
  Basic knowledge of end-to-end supply chain and customer service processes, including order management, fulfillment, and exception handling. 
• Project Execution & Coordination 
  Ability to support project activities and independently manage smaller initiatives, including documentation, tracking, coordination, and reporting within a defined scope. 
• Data Analysis & Basic Metrics Interpretation 
  Familiarity with data, reports, and dashboards to track performance, identify trends, and support decision-making. 
• Training & Learning Support 
  Ability to develop basic training materials (job aids, process guides) and support delivery of learning and knowledge transfer activities. 
• Collaboration & Communication 
  Ability to work effectively with cross-functional stakeholders, communicate clearly, and contribute to team objectives in a collaborative environment. 
• Adaptability & Learning Agility 
  Openness to feedback, willingness to learn, and ability to adapt to new processes, tools, and business needs. 
• Digital & Analytical Tools (Basic Proficiency) 
  Familiarity with standard digital tools, systems, and platforms used for data analysis, reporting, and process documentation. 

Additional Notes

• Relocation/visa sponsorship is not aligned with this role
• To support global operations, ability to support alternate time zones required.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.