Jira Admin

ProArch is looking for a skilled and proactive Jira Administrator to manage, configure, and optimize our Atlassian Jira environment. The ideal candidate will work closely with Project Managers (PMs) and cross-functional teams including development, QA, operations, and business stakeholders to ensure that Jira is effectively aligned to organizational workflows, processes, and reporting needs. This role is central to enabling smooth project delivery and agile operations across the organization.

Key Responsibilities

System Administration & Configuration

•       Administer Jira Software, Jira Service Management, and Confluence instances (Data Center).

•       Create and maintain projects, issue types, workflows, screens, fields, permission schemes, and notification schemes.

•       Configure and manage boards (Scrum and Kanban) to support agile delivery teams.

•       Manage user accounts, groups, roles, and access permissions across Jira projects.

•       Perform regular system health checks, audits, and licence management.

Workflow Design & Optimization

•       Collaborate with teams to understand business processes and translate them into effective Jira workflows.

•       Design, test, and implement custom workflows, automation rules, and post-functions.

•       Continuously review and optimize configurations to improve team efficiency and data integrity.

Integrations & Automation

•       Set up and manage integrations between Jira and other tools such as Confluence, Slack, GitHub, Bitbucket, and CI/CD pipelines.

•       Build and maintain automation rules using Jira Automation and third-party add-ons (e.g., Script Runner, Automation for Jira).

•       Work with REST APIs for custom integrations and data extraction were required.

Reporting & Dashboards

•       Design and maintain dashboards, filters, and reports to provide real-time visibility of project status, team velocity, and KPIs.

•       Support leadership with data-driven insights through custom reports and gadgets.

•       Manage and maintain Jira Query Language (JQL) filters for various teams.

Support & Training

•       Act as the primary point of contact for Jira-related queries, issues, and requests.

•       Provide onboarding training and documentation for new users and project teams.

•       Troubleshoot and resolve system issues in a timely manner, escalating to Atlassian support when necessary.

•       Maintain up-to-date documentation of configurations, processes, and customizations.

Upgrades & Compliance

•       Plan and execute upgrades, migrations, and patch management activities with minimal disruption.

•       Ensure the Jira environment complies with organizational security policies and data governance requirements.

•       Evaluate and recommend Atlassian marketplace apps and plugins as business needs evolve.

Jira Lifecycle Management

•       Own and manage the end-to-end lifecycle of the Jira platform from initial setup, configuration, and onboarding through to ongoing maintenance, version upgrades, and eventual decommissioning or migration.

•       Define and enforce Jira governance standards, including project naming conventions, issue type taxonomies, workflow versioning, and field usage policies to ensure consistency across the instance.

•       Manage project and issue archival processes, ensuring inactive or completed projects are properly archived, closed, or cleaned up to maintain system performance and data hygiene.

•       Plan and lead Jira instance migrations (Data Center), including data integrity validation, user migration, and post-migration support.

•       Conduct regular lifecycle reviews assessing licence utilization, active users, project health, and workflow effectiveness and present findings and recommendations to the PMO.

•       Maintain a lifecycle roadmap for the Jira environment, aligning platform evolution with organizational growth, agile maturity, and technology strategy.

Requirements

Essential

•       3–6 years of hands-on experience as a Jira Administrator in a professional environment.

•       Proficiency in configuring Jira Software and/or Jira Service Management (Data Center).

•       Strong understanding of agile methodologies (Scrum, Kanban, SAFe).

•       Experience with Jira Automation and workflow design.

•       Solid knowledge of JQL for building filters, reports, and dashboards.

•       Experience managing user permissions, groups, and project roles.

•       Excellent problem-solving skills and attention to detail.

•       Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.

Desirable

•       Atlassian Certified Professional (ACP) certification.

•       Experience with Confluence administration and Space management.

•       Familiarity with Script Runner (Groovy scripting) or other advanced Jira plugins.

•       Knowledge of REST API usage for Jira integrations.

Key Skills & Competencies

Technical Skills

Soft Skills

• Jira Software & Service Management

• Jira Automation & Workflow Design

• JQL & Advanced Reporting

• Atlassian Marketplace Apps

• REST API & Integrations

• Confluence Administration

• Agile / Scrum / Kanban