Manager, Student Accounts – Private Debt & Collections

Position Summary

The Manager, Student Accounts – Private Debt & Collections is responsible for overseeing institutional student loan portfolios and delinquent student account balances across multiple campuses. This role leads collection strategies, ensures regulatory compliance, manages third-party collection agencies, and drives initiatives to improve recovery rates while maintaining a student-centered approach.

Key Responsibilities

Collections & Portfolio Management

• Manage institutional loan portfolios and delinquent student accounts.
• Develop and implement collection and recovery strategies.
• Monitor portfolio performance and key metrics, including collection rates and delinquency trends.
• Oversee relationships with third-party collection agencies and vendors.
• Approve payment plans, settlements, and hardship accommodations within established guidelines.

Compliance & Reporting

• Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements.
• Monitor collection practices and conduct periodic audits.
• Prepare executive reports on portfolio performance, recovery trends, and risk exposure.
• Support regulatory reviews and audits as needed.

Collaboration & Leadership

• Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts.
• Identify opportunities to improve processes, technology, and the student experience.
• Provide leadership and oversight for student accounts and collections operations.

Qualifications

Required

• Bachelor's degree in Business, Finance, Accounting, or related field.
• 5+ years of experience in collections, accounts receivable, student financial services, or related field.
• 2+ years of leadership or management experience.
• Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements.
• Experience managing third-party collection agencies.
• Strong analytical, communication, and problem-solving skills.

Preferred

• Experience in proprietary or higher education.
• Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.).
• Knowledge of institutional loan servicing and Title IV regulations.

Position Details

• Exempt, full-time position
• Remote or hybrid work arrangement available
• Standard weekday schedule