Lead System Analyst

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.


The Lead Systems Analyst serves as a strategic and technical liaison between business stakeholders, Tempus IT, Tempus business partners/vendors and our MassHealth client. This role will deeply understand current system design, integrations, and business processes, and will guide system evolution by advising on architecture, development, new testing procedures, and operational practices.

This role is responsible for having expert knowledge of Tempus systems, business and program requirements, and existing technology gaps. They will also lead the efforts for analyzing systems for efficiency, determining fit with organizational goals and program requirements, and translating and documenting new business/system requirements.

The Lead System Analyst will create new policies and standard operating procedures to ensure technical projects deliver the needed results on time, within budget, with the needed requirements, with reliable testing methods used to ensure successful deployments.

The ideal candidate is someone who can lead project teams and act as the primary interface between internal stakeholders, external technical solution providers, and our client.

System Analysis & Technical Leadership
• Gain deep understanding of existing custom-developed systems, modules, integrations, and data flows
• Evaluate current system architecture and advise on system design, efficiency, enhancements, scalability, and maintainability
• Translate business needs into clear functional and technical requirements; manage traceability matrix (RTM)
• Provide expertise on development standards, testing strategies, and deployment practices


Vendor & Solution Provider Management
• Act as the company’s advocate and primary technical point of contact with external technical solution providers
• Review, clarify, and manage Statements of Work (SOWs), ensuring scope, assumptions, and deliverables align with business needs
• Evaluate vendor proposals, designs, technical approaches and pricing and consult on needed changes
• Track vendor deliverables, dependencies, risks, and timelines

Governance, Documentation & Compliance
• Develop, review, and maintain Standard Operating Procedures (SOPs) related to system development, testing, release, and support
• Ensure processes, policies, and documentation remain current and aligned with system changes
• Identify gaps in controls, documentation, or operating procedures and recommend improvements

Process & Continuous Improvement
• Review existing business and technical processes; identify inefficiencies or risks
• Recommend and implement process improvements across business, technology, and vendor interactions
• Ensure changes are clearly documented and communicated to stakeholders

Stakeholder Engagement & Facilitation
• Lead, or assist with leading kick-off meetings for new teams to ensure clarity and alignment
• Facilitate working sessions and meetings with business users, internal technology teams, and external vendors
• Communicate complex technical concepts in clear, business-focused language
• Drive decisions, follow-ups, and accountability across cross-functional teams

Ownership & Execution
• Work independently and with teams to drive tasks, milestones, and deliverables to completion
• Proactively identify issues, risks, and dependencies and recommend mitigation strategies
• Serve as a trusted advisor to leadership on system-related decisions

Competencies
• Strong leadership skills across complex stakeholder groups and ability to lead teams
• Strong analytical and problem-solving skills
• Ability to balance technical depth with business pragmatism
• Confident decision-maker and effective advocate
• Organized, detail-oriented, and execution-focused
• Comfortable working across business, technology, and vendor teams

Required Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
• 8+ years of experience in systems engineering, systems analysis, or a similar role supporting custom-developed systems
• Strong understanding of system architecture, application development lifecycles, and testing methodologies
• Experience working with and managing third-party technical solution providers or system integrators
• Demonstrated experience writing and maintaining SOPs, SOWs, and technical documentation
• Ability to independently manage workstreams and deliver results with minimal supervision
• Excellent facilitation, communication, and stakeholder management skills

Preferred Qualifications
• Experience in regulated or highly controlled environments
• Familiarity with SDLC, Agile, and hybrid delivery models
• Experience assessing legacy systems and guiding modernization efforts
• Background in process improvement or operational governance

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.
Travel
Travel may be required for this position.

Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Benefits
Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.
• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities
Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.