Directorate Operations Program Support Specialist

Company Description

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability. 

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.

Job Description

We have an opening for a Directorate Operations Program Support Specialist supporting several programs within the National Ignition Facility & Photon Science (NIF&PS) Directorate within the Directorate Operations Division. In this role, you will provide administrative and operational support for groups that support ES&H, Radiological Operations, Reliability, Facilities & Logistics, Assurance and Project Integration activities across the Directorate including ensuring efficient coordination, scheduling, communication, and compliance with Laboratory policies and procedures.

You will:

• Coordinate and administer  day-to-day operational support for multiple programs and related activities, including administer and maintain records, prepare recurring reports for program customers and management, coordination of on-call schedules and notifications, update institutional systems and stakeholders and resolve routine issues by interpreting applicable guidelines.
• Exercise knowledge and decision-making judgement to manage priorities, resolve administrative and operational issues and recommend improvements to processes and systems, possibly with guidance of management or professional peer.
• Collaborate with Program Leads to collect and begin to analyze established processes and workflows, ensuring tasks are completed accurately and on time.
• Maintain service area records, databases and documentation including review data, summarize results, prepare standard reports and track metrics for customer use and management decision-making, including completion status, and discrepancy tracking.
• Collect, validate, reconcile, compile and report information across systems such as Roles & Responsibilities, Review & Release, ELM, EAM, LINCS, ePay, LAPIS, and LEAP.
• Maintain documentation of programmatic requirements (on-call expectations, baseline training, gear and communications requirements as applicable), update content per established guidance and route for approvals.
• Support upkeep of program desk books by performing updates, maintaining version control and routing edits for review/approval.
• Maintain databases used to document facility capabilities, resources and configurations.
• Coordinate administrative steps for visitors, contractors and subcontractor personnel such as access requests, project tracking, required documentation and following established procedures.
• Perform other duties as assigned.

Qualifications

• Ability to obtain and maintain a U.S. DOE Q-level security clearance which requires U.S. Citizenship.
• Experience interacting with all levels of personnel, both internally and externally to an organization, while exercising a high degree of discretion, mature judgment, and tact in handling issues of a classified and/or sensitive nature.
• Proficient organizational and attention to detail skills, flexibility, and ability to prioritize multiple tasks, often with conflicting priorities and deadlines.
• Knowledge in maintaining accurate records, databases and documentation using tools such as SharePoint, spreadsheets, or similar systems.
• Experience in collecting, validating and reporting operations data with attention to detail and data integrity.
• Experience working with software applications and ability to learn new applications, in Microsoft Office Suite applications, such as, email, calendaring, and using Excel or other similar software to develop and maintain spreadsheets.
• Proficient communication skills necessary to effectively explain, present, and resolve multi-faceted issues using creative problem-solving skills.

Qualifications We Desire

• Experience in technical operations, logistics, mission support or emergency/incident response environments.
• Familiarity with LLNL and/or Reliability Program associated systems and processes, such as SMART, WCD, and Roles & Responsibilities.
• Certified Reliability Leader or similar certification.
• Experience supporting and improving operational processes and documentation including standard operating processes, desk books; editing, version control, routing updates, consolidating requirements and developing tracking methods or tools.
• Experience supporting mission critical preventative maintenance processes including equipment reviews, and operation standards.

Pay Range

$82,140 - $100,608 Annually 

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Additional Information

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.