Eastern Mountain Sports Supervisor - New Hampshire

Application Deadline: 25 July 2026

Department: USA Retail

Employment Type: Permanent - Full Time

Location: EMS North Conway (VNC)

Reporting To: vn

Compensation: $20.00 / hour

Description

Key Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals. 
• Drive continuous growth by coaching, training, and mentoring your team. 
• Keep your team informed and engaged through clear, open communication. 
• Empower your team with up-to-date product knowledge to meet customer needs confidently. 

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. 
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. 
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. 
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. 

• Motivate your team to meet and exceed sales targets and KPIs. 
• Identify growth opportunities for team members and suggest strategies for their development. 

• Set the standard for exceptional customer service and ensure it’s delivered consistently. 
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences. 
• Represent the EMS brand with enthusiasm and professionalism. 
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. 

We would love to meet someone who is

• Passionate about delivering outstanding customer service. 
• A confident and reliable motivator, with a talent for inspiring others. 
• Experienced in all areas of retail, from stock control to visual merchandising. 
• A strong communicator who can engage at all levels and provide constructive feedback. 
• Proactive and results-driven, with a track record of setting and achieving goals. 
• Approachable, trustworthy, and a natural team player. 
• Skilled at problem-solving within company guidelines and policies. 

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary. 
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports 
• A stable, successful and supported environment
• Length of service awards