Job Location: 2010 W. Encanto Blvd. Phoenix AZ 85009

Shift Hours: 11:00 PM to 07:00 AM

Work Mode: Onsite

Candidate Location: Only local to Arizona

RTR (Right to Represent)

I, candidate name, authorize, TexcelVision to submit me for 10889::Help Desk Representative: Arizona Department of Public Safety (AZDPS)

BG
Any issues with BG Check? Any misdemeanors? If yes, details (type/year/month)

Required FPCC, Clean Background Check and Drug Check

Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am.

Position Description:

IT Help Desk Operator:

Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only

Answering incoming calls for IT-related support.

Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.

Assist with Active Directory password resets, VPN tunnel configurations, etc.

Provide excellent customer service in high stress or contentious situations.

Work with vendors to identify root cause issues.

Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

Required Skills

Preferred Skills

Help Desk Representative

Key skills