Senior Director, Product Management

Afiniti is a company that has developed patented technology to enhance customer interactions in contact centers using AI. They are seeking a Senior Director of Product Management to lead the development of innovative AI solutions for enterprise clients, focusing on building and optimizing AI products for contact center applications.

Responsibilities:

• Deliver customer facing AI Agents with strong differentiators vs. other solutions
• Deliver fully self-service AI Agents setup user interfaces to scale the business
• Deliver a culture of iterative development of Agentic AI products focused on optimizing client outcomes, safety and quality through automated evals, and continuous value delivery
• Build agentic AI systems to optimize outcomes across the contact center. Achieve partner integrations needed to produce world-class Intelligence driving the optimization

Requirements:

• 10-15 years of product or technical product management
• Experience owning product vision, strategy, and multi-year product roadmaps
• Experience with end-to-end product delivery and hard tradeoffs in product launches
• Experience owning technology products and working with engineering teams
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
• Bachelor's degree in a technical field (preferred Computer Science)
• Experience developing and launching Agentic AI and Predictive AI products
• Experience leveraging LLMs to build high quality, safe, and reliable products
• Experience working with enterprises, and pitching products to high level leaders
• Experience working on contact center and customer experience products
• Master's degree in a technical field (preferred Computer Science)