Customer Success Manager, Large & Enterprise (Texas Based)

ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. They are seeking a Customer Success Manager to cultivate and maintain strong relationships with large enterprise clients throughout Texas, ensuring high levels of satisfaction and driving customer value through successful product adoption.

Responsibilities:

• Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market
• Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
• Support customer’s launch through data integration and system configuration in partnership with implementation team
• Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI
• Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed
• Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
• Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
• Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience
• Traveling to at least 1 conference per year and at least 1 community connect each quarter

Requirements:

• 2+ years of relevant Customer Success Manager or Account Manager, with specific focus on Large or Enterprise accounts within a SaaS or software company environment
• 2+ years of K12 EdTech experience working with large district implementations
• Excellent communication skill and attention to detail
• Project management and ability to prioritize tasks in a fast moving dynamic environment
• Experience with school communication tools, integration tools and/or SIS a plus