Senior AI Software Engineer, Product

Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. They are seeking a Senior AI Software Engineer to build customer-facing product experiences that enhance the early education platform by leveraging AI to improve workflows and decision-making.

Responsibilities:

• Own meaningful problems from discovery through launch, measurement, and iteration
• Use AI to improve both how you build and what brightwheel can deliver
• Prototype quickly, validate assumptions, and use working software to create clarity
• Raise the bar for quality, reliability, security, privacy, observability, and execution
• Build customer-facing workflows across enrollment, billing, classrooms, staffing, family communication, onboarding, or other core product areas
• Partner with product, design, and customer-facing teams to turn ambiguous customer problems into shipped software with measurable impact

Requirements:

• Have 2+ years of professional software engineering experience
• Have strong engineering fundamentals and can reason across systems, data, APIs, product surfaces, and infrastructure
• Have owned production work from problem definition through launch and iteration
• Use AI tools and agents as a real part of your engineering workflow, not as a novelty
• Can explain how you have increased your own velocity without lowering your quality bar
• Have examples of automating your own work, your team's work, or broader company workflows
• Are comfortable operating in ambiguity and turning unclear problems into shipped software
• Communicate clearly and work well across functions
• Care deeply about privacy, security, reliability, and customer trust
• Experience shipping AI-powered products, workflows, or internal tools to production
• Experience with retrieval, tool use, evaluation, monitoring, orchestration, or agent workflows
• Experience in vertical SaaS, education, fintech, healthcare, CRM, ecommerce, or another operations-heavy domain
• A portfolio of personal projects, internal tools, open-source work, writing, demos, or side projects that shows builder energy and taste
• Experience building customer-facing product experiences with measurable adoption or outcome impact
• Experience improving web or mobile outcomes through architecture, tooling, shared patterns, or production feedback