About this role
Role Overview
- Making high volume outbound calls and providing effective quality customer service regarding property insurance.
- Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
- De-escalate calls and handle disbursement of premiums.
- Cross trains to assist with borrower follow ups.
- Assists answering questions in the help desk chat.
- Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines.
- Updates records and note system as required.
- Disbursements of Property Insurance Premiums.
- Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out.
- Delivers timely, accurate customer service ensuring the highest level of satisfaction.
Requirements
- 0-2 years experience (Preferred)
- High School Diploma or GED (Preferred)
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.