After Market Sales Manager – North America

Malvern Panalytical Inc, part of Spectris, is seeking an After Market Sales Manager for North America. The role involves developing after sales strategies, driving warranty conversions and contract renewals, and managing a sales team to exceed order targets.

Responsibilities:

• Develop and execute a bold after sales strategy, leveraging market insights and installed base analysis to unlock opportunities across the US and Canada
• Drive after-sales warranty conversions and contract renewals to consistently meet and exceed order targets, leading a team of sales specialists and contract coordinators
• Proactively generate new service business by targeting the uncontracted installed base, reactivating lapsed contracts, and converting uncovered customers into recurring service agreements
• Own and harmonize forecasting across the US and Canada to maintain an accurate outlook
• Build, manage, and convert a strong pipeline across renewals, warranty conversions, and new service opportunities, ensuring rapid lead qualification and continuous opportunity generation
• Take ownership of sales escalations and support large, strategic accounts, while acting as a deal closer for complex service opportunities to ensure timely resolution
• Lead the implementation of new ways of working within the team by training, coaching, and developing team members to systematically unlock additional service revenue
• Establish and track KPIs focused on commercial responsiveness, improving speed and quality of engagement with customers and prospects
• Partner with marketing to create promotional materials and sales enablement tools
• Collaborate cross-functionally with system sales, field service, technical helpdesk, supply centres and other global stakeholders to address customer needs and ensure service delivery

Requirements:

• 8-10 years of experience in a sales-driven environment, ideally within service, after-market, or analytical instrumentation businesses
• Proven leader with the ability to energize and develop an established team, driving change, and embedding new ways of working
• Comfortable working remotely or in a hybrid setup, with flexibility to travel as required
• Bachelor's degree or equivalent experience
• Highly results-driven and proactive, with a strong focus on exceeding targets and growing service revenue
• Strong communicator and relationship builder, able to clearly articulate value across diverse customer segments
• Confident in sales negotiation, deal closing, and pipeline management
• Digitally curious and data-driven, leveraging AI and modern tools to enhance lead generation, forecasting, and decision-making
• Customer-focused, adaptable, and comfortable operating in fast-paced environments with a test-and-learn mindset
• Collaborative and commercially minded, contributing to marketing initiatives, customer journeys, and business case development
• Experience with CRM tools (e.g., Salesforce) is a plus
• Technical or service-oriented background is a strong advantage