Process Improvement Engineer

Courtyard.io is one of the fastest-growing collectibles startups, and they are seeking a Process Improvement Engineer to optimize their vault and logistics network. This role involves designing workflows and systems to enhance operational efficiency and support rapid expansion.

Responsibilities:

• Engineer end-to-end workflows across receiving, intake, storage, picking, packing, and shipping to optimize throughput, accuracy, labor efficiency, and space utilization
• Define standard operating models and performance benchmarks across vaults
• Develop labor standards, capacity models, and staffing plans tied to volume forecasts
• Design warehouse and vault layouts, including slotting strategy, workstation design, travel paths, and material flow
• Support long-term network planning and new vault design, including throughput modeling and space requirements
• Lead operational design for new facility launches from concept through stabilization
• Evaluate, model, and implement automation and tooling (scanning workflows, conveyor systems, sortation, robotics, WMS enhancements)
• Partner with Engineering and Product to design operational systems, data models, and tooling that reflect real-world workflows
• Translate operational requirements into technical specifications and system design inputs
• Build and analyze operational models to identify bottlenecks, constraints, and cost drivers
• Define KPIs and instrumentation to measure flow, productivity, quality, and utilization
• Run experiments and pilots to validate improvements before scaling
• Lead improvement initiatives from design through implementation and adoption
• Produce SOPs, training materials, and engineering documentation to support consistency
• Act as the technical bridge between operators on the floor and software / product teams

Requirements:

• 5+ years experience in process improvement engineering, industrial engineering, logistics engineering, or similar roles
• Hands-on experience in fulfillment centers, warehouses, or logistics networks
• Strong foundation in process engineering, workflow design, and operational modeling
• Comfort using data to drive decisions (throughput modeling, capacity planning, cost analysis)
• Ability to operate at both strategic and ground level—designing systems and validating them on the floor
• Strong cross-functional communication skills with technical and non-technical teams
• Builder mentality with comfort operating in ambiguity
• Experience supporting facility launches, layout design and automation initiatives
• Experience with warehouse systems, automation, or facility design preferred