Developer Success Engineer

Loop is building a Developer Relations function to support developers integrating with Loop's public APIs. As the Developer Success Engineer, you will guide external developers through their integration processes, maintain sandbox environments, and ensure successful launches while providing technical documentation and feedback to improve the platform.

Responsibilities:

• Guide external developers through Loop's APIs and help them plan their integrations before they start building
• Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform
• Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client
• Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly
• Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed
• Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live
• Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience

Requirements:

• 2-4 years of experience as a software engineer, with exposure to APIs, integrations, and developer-facing platforms
• Comfortable working with modern web stacks; experience with PHP/Laravel is a plus, though we hire for aptitude over specific stack
• Ability to write clear, useful technical documentation, including API references, step-by-step guides, and tutorials, and care about making complex things approachable
• Familiarity with e-commerce ecosystems and hands-on experience with webhooks, event-driven patterns, or third-party integrations
• Energized by working directly with developers, translating technical complexity into actionable guidance
• Curiosity about AI tooling and how it can improve the developer experience
• Operate with intensity and hold a high bar; for your own work and for the people around you. Give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal
• Ability to share examples of learning from mistakes, asking for help, and growing through feedback